Scottish Water’s recent ‘3 Cs’ advice – Card, Check and Call – applies to all callers at the door!
All genuine callers will be happy to show you their card and wait while you check it. Ask them to post it through the letter box to avoid opening the door. You should check that the photo on the card matches your visitor, that there is a valid helpline number to call and that it is not tampered with in any way.
If you have any doubts, contact the company – use the phone directory or internet – not the number on the card as it may be false. If you are not entirely satisfied, post the card back to them and say something polite but firm e.g. ‘not today thank you!’ and if you are suspicious, contact a neighbor or call the police.
Scottish Water’s Chief Operating Officer, Peter Farrer, said:
“All of our employees carry identity cards, which they are more than happy to show when requested to do so. Householders shouldn’t let anyone into their home until they are sure of their identity. Check through the peep hole on your door; ask them to pass their ID card through the letter box. Our employees will be more than happy to wait while you check their identity. If you’re on your own and feel that you need more support then call a neighbour or a friend, and if you are at all worried about a caller, then please contact the police straight away. The advice is easy to remember – just three C’s – Card, Check and Call.”
In a bid to help protect customers against bogus callers, Scottish Water is again offering an Anti-Bogus Caller Pack which contains a personal electronic alarm, door viewer, UV Marker Pen and guard bar.
Packs are available to the first 100 customers contacting Scottish Water by emailing customermarketing@scottishwater.co.uk or writing to us quoting Bogus Caller Pack, Customer Marketing, PO Box 8855 Edinburgh EH10 6YQ.
See scottishwater.co.uk/boguscaller for more. Researched via dgwgo.com